Step 1: Internal Resolution (Direct Complaint)
In case of any grievance or complaint, the Investor shall first approach the Research Analyst (RA) directly.
- Contact Person: Jaya Sankaree
- Designated Email: support@capitalcredits.in
- Phone: 96001 42336
- Address: Chennai
Timeline: We shall acknowledge your complaint within 72 working hours and strive to resolve the issue immediately, but not later than 21 calendar days from the date of receipt.
Step 2: Escalation to SEBI SCORES 2.0
If the resolution is still not satisfactory, the Investor may lodge a complaint with SEBI through the SCORES 2.0 (SEBI Complaints Redress System) portal.
- Website: https://scores.sebi.gov.in
- Mobile App: Available as "SEBI SCORES" on Android and iOS.
- Mandatory Info: To lodge a complaint, you will need your Name, PAN, Address, Mobile Number, and Email ID.
Step 3: Online Dispute Resolution (SMART ODR)
If the complaint remains unresolved after exhausting the SCORES process, or if the parties prefer an alternative, the SMART ODR Portal can be accessed for online conciliation or arbitration.
- Website: https://smartodr.in
- Process: This platform facilitates independent mediators (Conciliators) and Arbitrators to resolve disputes in a digital-first environment.
Step 4: Details of compliance officer
- Name: Jaya Sankaree
- Contact number: 96001 42336
- Email: support@capitalcredits.in